Johnson Moving & Storage ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This statement explains what we collect, why we collect it, how we use it, and the rights you have over it. It applies to this website and to any information you provide to us.
1. Information we collect
When you contact our office, request a quote, or book a service, we may collect:
- Identification and contact details: name, address, telephone number, email address, preferred language.
- Move and service details: pick-up and delivery addresses, dates, inventory of items, special handling requirements, and any other information needed to provide you with a quote or carry out your move.
- Communications: records of phone calls, emails, letters, and messages exchanged with our staff.
- Information you submit through the forms on this website: our contact form (full name, email, phone number and your message), our quote form (first and last name, email, telephone and any additional information), and our online quote request form (contact details, company name, address, the service you need, whether your move or storage is local or long-distance, your property and the rooms involved, the dates you need us, and how you heard about us).
- Your communication choices: whether you agree to receive marketing emails and marketing text messages (SMS) through our online quote request form.
- Technical data when you visit this website: IP address, browser type, pages viewed, referring page, and similar information collected through cookies and similar technologies, including Google Analytics, Google Ads and the Facebook (Meta) pixel (see section 6).
We collect only what we need to provide our services and respond to your requests.
2. Why we use your information
We use your information to:
- Provide you with quotes, schedule and carry out moving, storage, and delivery services.
- Communicate with you about your move or service request, including visit reminders and other transactional text messages (SMS) sent to the phone number you provide in our online quote request form. You can reply STOP at any time to stop these messages.
- Send you marketing emails or marketing text messages, but only if you checked the matching box on our online quote request form. You can unsubscribe from marketing emails at any time, or reply STOP MKT to stop marketing text messages.
- Process payments and manage your account.
- Measure the effectiveness of our advertising (through Google Ads and the Facebook (Meta) pixel).
- Protect our forms from spam and abuse (through Google reCAPTCHA).
- Improve the operation, security, and accessibility of this website.
- Meet our legal and regulatory obligations.
3. Consent
By providing your information to us, you consent to its collection and use for the purposes above. Where the law requires explicit, written, or separate consent for a specific use, we will ask for it. You can withdraw consent at any time by contacting our Privacy Officer (section 8). Withdrawing consent may limit our ability to deliver the services you have asked for.
4. Disclosure to third parties
We do not sell your personal information. We may share it only:
- With partner carriers or agents involved in completing your move or delivery, to the extent necessary to provide the service.
- With service providers that host this website, our email, or our scheduling and billing systems. These providers are bound by confidentiality and data protection terms and access information only to deliver their service.
- With RUBOX Mobile Storage, which is run by the Johnson Moving & Storage team. Requests made through our online quote request form are handled by that same team, and messages you agree to receive through it come from Johnson Moving & RUBOX Mobile Storage.
- With Jobber, the service that operates our online quote request form and stores your request so we can prepare your quote and schedule the work. Jobber's handling of your information is governed by its own privacy policy.
- With Google, through Google reCAPTCHA (which analyzes technical data such as your IP address and how you interact with the page when you use our forms, to prevent spam and abuse), Google Analytics and Google Ads (see section 6), and Google Maps (which displays the map on our contact page and receives technical information, such as your IP address, when the map loads). Google's handling of this data is governed by Google's Privacy Policy.
- With Meta, through the Facebook (Meta) pixel (see section 6). Meta's handling of this data is governed by its own privacy policy.
- Where required or permitted by law, including in response to a court order or lawful request from a public authority.
5. Where your information is stored
Your information is stored in Canada whenever possible. Some service providers may process limited technical information (for example, web analytics) outside Canada. Where this happens, the information is subject to the laws of the country where it is processed, including lawful access by authorities in that country.
6. Cookies and similar technologies
This website uses a small number of cookies. Necessary cookies are required for the site to function, for example to remember choices you make while browsing. We also use Google Analytics to understand how visitors use the site so we can improve it; this information is aggregated and does not identify you personally. You can block or delete cookies at any time through your browser settings, and you can opt out of Google Analytics with Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.
This site also uses Google Ads and the Facebook (Meta) pixel to measure the effectiveness of our advertising on Google and Facebook. They collect limited browsing data (pages visited, referral information) and send it to Google and Meta. You can manage your ad preferences through your Facebook account settings or opt out of interest-based advertising at youradchoices.ca.
7. How long we keep your information
We keep your information only as long as we need it for the purposes described in this statement and to meet any record retention obligations that apply to us. Records are retained for seven (7) years from the date the service is completed, after which they are destroyed or anonymized in a secure manner. Website analytics data is retained for fourteen (14) months.
8. Your rights and our Privacy Officer
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Withdraw your consent and ask us to stop using your information.
- Receive a copy of your information in a structured format, where the law requires it.
- File a complaint about how we have handled your information.
To exercise any of these rights, or to ask any question about this statement, please contact our Privacy Officer:
Joel Albert, General Manager
Johnson Moving & Storage
1690 Riverside Dr, Bathurst, NB, E2A 6L4
Phone: 1 (506) 548-8891
Email: joel@johnsonmoving.ca
If you are not satisfied with our response, you may contact:
- The Office of the Privacy Commissioner of Canada, at priv.gc.ca/en
9. Security
We use administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we maintain the safeguards expected of a responsible organization.
10. Changes to this statement
We may update this statement from time to time. The current version is always available on this website and the date of the most recent update is shown below.
Last updated: October 14th, 2026
