Privacy Policy

Johnson Moving & Storage ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This statement explains what we collect, why we collect it, how we use it, and the rights you have over it. It applies to this website and to any information you provide to us.

1. Information we collect

When you contact our office, request a quote, or book a service, we may collect:

• Identification and contact details: name, address, telephone number, email address, preferred language.
• Move and service details: pick-up and delivery addresses, dates, inventory of items, special handling requirements, and any other information needed to provide you with a quote or carry out your move.
• Communications: records of phone calls, emails, letters, and messages exchanged with our staff.
• Technical data when you visit this website: IP address, browser type, pages viewed, referring page, and similar information collected through cookies (see section 6).

We collect only what we need to provide our services and respond to your requests.

2. Why we use your information

We use your information to:

• Provide you with quotes, schedule and carry out moving, storage, and delivery services.
• Communicate with you about your move or service request.
• Process payments and manage your account.
• Improve the operation, security, and accessibility of this website.
• Meet our legal and regulatory obligations.

3. Consent

By providing your information to us, you consent to its collection and use for the purposes above. Where the law requires explicit, written, or separate consent for a specific use, we will ask for it. You can withdraw consent at any time by contacting our Privacy Officer (section 8). Withdrawing consent may limit our ability to deliver the services you have asked for.

4. Disclosure to third parties

We do not sell your personal information. We may share it only:

• With partner carriers or agents involved in completing your move or delivery, to the extent necessary to provide the service.
• With service providers that host this website, our email, or our scheduling and billing systems. These providers are bound by confidentiality and data protection terms and access information only to deliver their service.
• Where required or permitted by law, including in response to a court order or lawful request from a public authority.

5. Where your information is stored

Your information is stored in Canada whenever possible. Some service providers may process limited technical information (for example, web analytics) outside Canada. Where this happens, the information is subject to the laws of the country where it is processed, including lawful access by authorities in that country.

6. Cookies and similar technologies

This website uses a small number of cookies. Necessary cookies are required for the site to function, for example to remember choices you make while browsing. We also use Google Analytics to understand how visitors use the site so we can improve it; this information is aggregated and does not identify you personally. You can block or delete cookies at any time through your browser settings, and you can opt out of Google Analytics with Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

This site also uses the Facebook (Meta) pixel to measure the effectiveness of our advertising on Facebook. The pixel collects limited browsing data (pages visited, referral information) and sends it to Meta. You can manage your ad preferences through your Facebook account settings or opt out of interest-based advertising at youradchoices.ca.

7. How long we keep your information

We keep your information only as long as we need it for the purposes described in this statement and to meet any record retention obligations that apply to us. Records are retained for seven (7) years from the date the service is completed, after which they are destroyed or anonymized in a secure manner. Website analytics data is retained for fourteen (14) months.

8. Your rights and our Privacy Officer

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw your consent and ask us to stop using your information.
• Receive a copy of your information in a structured format, where the law requires it.
• File a complaint about how we have handled your information.

To exercise any of these rights, or to ask any question about this statement, please contact our Privacy Officer:

Joel Albert
Johnson Moving & Storage
1690 Riverside Dr, Bathurst, NB, E2A 6L4
Phone: 1 (506) 548-8891
Email: joel@johnsonmoving.ca

If you are not satisfied with our response, you may contact:

• The Office of the Privacy Commissioner of Canada, at priv.gc.ca
• The Office of the Access to Information and Privacy Commissioner for New Brunswick, at info-priv-nb.ca

9. Security

We use administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we maintain the safeguards expected of a responsible organization.

10. Changes to this statement

We may update this statement from time to time. The current version is always available on this website and the date of the most recent update is shown below.

Last updated: July 2nd, 2026